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How to Contact artcharts.com Please also visit our Ordering FAQs page. Most of your questions are answered there. 1- Order securely by using the shopping cart on the artcharts. Our state-of-the-art secure server is powered by Verisign. We accept VISA and Mastercard. Please click on any of the Verisign Secured Certificates to verify that we are artcharts.com. These certificates, like the one you see to the right, are generated by Verisign dynamically and cannot be copied. 2- Call regarding your order: Artcharts telephone and voicemail: 212-979-1996 This number is for questions regarding orders, but we suggest you email with all questions. If you are concerned about the security of your order, the safest method is to order online. Tech support is available by email. This is a 1-person home office. If no one answers, please leave a message and your call will be returned (if you are in the US). Please call during regular EST business hours (-5 GMT). If you are a solicitor, this number is listed in the DO NOT CALL registry. 3- Order by Paypal. This is EASY. Just email mercury@artcharts.com with your order -- please include your birth information AND put the words "Paypal Order" in the subject line of your email! Your email address will be billed by paypal. There are NO extra charges, and you can choose to pay by credit card or personal check. Please note: You will receive your reports as soon as your paypal transaction is complete. 4- Order by mail: Please make checks and money orders payable to artcharts. (US$) artcharts 151 1st Avenue #109 New York, NY 10003 5- Ask a question or get tech support We want you to have an accurate report, asap. If there is a problem with your report, we encourage you can ask questions about your reports by writing to support@artcharts.com If you do not receive your Report within 48 hours, PLEASE contact us!!! If we send you an email that you DO NOT receive, we don't know that. There are many reasons why email gets lost. Perhaps your email address was entered incorrectly. Many mail servers use spam filters, some internet providers automatically delete all email with links as spam. If your spam filter is set on HIGH, you may not be able to accept email with links or email from an address not entered in your address book, and sometimes there are email glitches. So please email or call us! We fill every order. For Tech Support: send email to: support@artcharts.com AND/OR refer to our support page at: http://www.artcharts.com/catalog/support.html Thanks for shopping @ artcharts.com. Your purchases are greatly appreciated:) Lauren Edmond, owner |
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